Shipping Policy

Shipping Policy

Free Shipping

We offer free shipping on all orders worldwide. No minimum purchase required.

Processing Time

Orders are processed within 1-3 business days. Please note that processing times may be slightly longer during peak seasons and promotional periods.

Delivery Time

Once your order has been processed and shipped, delivery typically takes 5-12 business days, depending on your location. Total delivery time (processing + shipping) is approximately 6-15 business days.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the tracking link provided in the email.

Shipping Locations

We currently ship to the Netherlands, Australia, and select international destinations. If you're unsure whether we ship to your location, please contact us at info@lilamelbourne.com.

Customs & Duties

For international orders, customs fees, duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping costs.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact us at info@lilamelbourne.com and we will assist you in tracking your order.

Contact Us

For any shipping-related questions, please reach out to our customer service team at info@lilamelbourne.com.