Shipping policy

SHIPPING POLICY

Last updated 25 september 2025

Thank you for shopping with Lila Melbourne. We are committed to delivering your order in a timely and reliable manner. Please review our Shipping Policy below for important information regarding order processing, shipping times and delivery.

1. ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Please note that during high demand periods, sales events or holidays, processing times may be slightly extended.

2. SHIPPING TIMES

Estimated delivery times vary depending on your location:

Europe: 5–12 business days
United Kingdom: 5–12 business days
United States: 7–15 business days
Australia & Canada: 7–18 business days
Rest of the World: 10–20 business days

Please note that these delivery times are estimates and are not guaranteed.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. These promotions will be clearly stated on our website.

4. ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to become available in the carrier’s system.

5. CUSTOMS, DUTIES & TAXES

Lila Melbourne is not responsible for customs fees, import duties or local taxes that may apply to international orders.

Any additional charges for customs clearance are the responsibility of the customer.

6. INCORRECT SHIPPING INFORMATION

It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete.

If an incorrect or incomplete address is provided, we are not responsible for lost packages. Additional shipping fees may apply for reshipment.

7. LOST, STOLEN OR DAMAGED PACKAGES

Lila Melbourne is not liable for lost or stolen packages once they have been marked as delivered by the carrier.

If your package arrives damaged, please contact us within 48 hours of delivery at:

Email: support@lilamelbourne.com

Please include your order number and clear photos of the damaged item and packaging.

8. SHIPPING DELAYS

We are not responsible for delays caused by shipping carriers, customs processing, natural disasters, or other events beyond our control.

9. CONTACT

If you have any questions regarding shipping, please contact us at: